Performance Support Systems
Despite undergoing thorough learning and
training, there are still advantages in having material available
for employees to use in parallel to performing their allocated
tasks.
In safety-critical operations such as aircraft
maintenance, this is vital or even mandatory. Whatever a person's
role, however, there are likely to be occasions when they need to
perform, including:
- Tasks that happen infrequently
- Complex tasks requiring speed and/or accuracy
In each of these areas, an individual's performance can be
increased if they are supported by high quality Performance Support
Systems.
SELEX System Integration's approach to such systems is to
identify and use the most effective technology for delivering
up-to-date information to the user, wherever they may be. That
information can be explored by the user in several ways, whether it
is supporting their task by giving step by step instruction,
providing them with refresher training and testing, or allowing
them the possibility to dry run the processes on a simulation
before tackling the problem for real.